Order Issues
🚚 How Invest In Me Supports You Every Step of the Way
At Invest In Me, Papua New Guinea’s pioneer dropshipping platform, your trust matters to us.
That is why we are committed to resolving order issues quickly, fairly, and transparently for customers across Papua New Guinea.
While we work closely with our sellers and logistics partners to ensure every order arrives safely and on time, we understand that problems can occasionally occur. When they do, our support team is ready to help.
When Should You Contact Us?
Please contact us immediately if you experience any of the following issues with your order:
delayed delivery beyond the expected timeframe
damaged goods on arrival
incorrect items received
missing packages or incomplete deliveries
The sooner you notify us, the faster we can investigate and resolve the issue.
Our Commitment to Fair and Fast Resolution
Every order issue is treated as a priority.
Our approach is simple:
listen carefully to your concern
review the facts fairly
work with the seller and delivery partners
provide a clear and practical resolution
We believe that transparency and honesty are essential to building trust in online shopping.
How to Report an Order Issue
To help us assist you quickly, please follow the steps below.
📧 Email us
Send your issue to:
🧾 Include your Order Number
Your order number helps us instantly locate your purchase and transaction details.
📝 Provide a brief description of the issue
Clearly explain what happened.
For example:
what item you ordered
what you received
when the issue occurred
what you believe is missing or incorrect
Keeping the explanation short and clear helps us respond faster.
📷 Attach photos (if applicable)
If your issue involves damaged goods, incorrect items, or packaging problems, please attach clear photos showing:
the product
the packaging
any visible damage or missing contents
Photos allow our team to assess the situation accurately and reduce delays.
What Happens After You Contact Us?
Once your email is received:
Our support team reviews your request.
We verify your order details.
We assess the information and any photos provided.
We contact the relevant seller or delivery partner if needed.
You will receive a response from our team within 1–2 business days with the next steps or a proposed resolution.
Possible Outcomes and Resolutions
Depending on your situation, a resolution may include:
replacement of the item
refund processing
reshipment of missing products
clarification and confirmation of delivery status
Our goal is always to reach a solution that is fair, clear and aligned with our customer protection standards.
Transparency and Communication at Every Stage
We understand that waiting for an order — especially when something goes wrong — can be frustrating.
That is why we commit to:
keeping you informed throughout the review process
explaining what actions are being taken
providing realistic timeframes for resolution
You will never be left wondering what is happening with your case.
Built for Confidence in Online Shopping
As Papua New Guinea’s pioneer dropshipping marketplace, Invest In Me is building a safer and more reliable way for people and businesses to shop online.
Our Order Issues process reflects our core values:
customer satisfaction
accountability
fairness
transparency
We stand behind every customer who shops on our platform.
We Are Here to Help
If you experience any issue with your order — whether it is delayed, damaged, incorrect or missing — please contact us immediately at:
Our team is ready to assist you and ensure your experience on Invest In Me – PNG’s Online Marketplace remains safe, professional and reliable.