Help Center Guide
Invest In Me — PNG’s Online Marketplace
At Invest In Me, we are building a better, simpler and more trusted way for people across Papua New Guinea to shop online.
As the country’s pioneer dropshipping marketplace, we understand that many customers are shopping online for the first time — and even experienced buyers still want fast, clear answers when something comes up.
That’s why our Help Centre was created — to guide you through every step of your shopping journey, from opening your account to receiving your order at your door.
Below is a complete overview of how our Help Centre supports you and what you can expect when using Invest In Me.
A Help Centre Built for PNG Shoppers
Our Help Centre is designed to be:
simple to use
easy to understand
practical for real delivery conditions in Papua New Guinea
focused on helping you shop with confidence
Whether you are ordering a small personal item or purchasing for your business, the Help Centre is your first place to find clear and reliable support.
How to Create an Account
Creating an account is the first step to using the Invest In Me marketplace.
In the Help Centre you will find:
a step-by-step guide on how to register
how to confirm your email and contact details
how to secure your account with a strong password
how to update your personal information later
Having an account allows you to:
place orders quickly
track your shipments
view your order history
manage returns and refunds
Your account also helps our support team assist you faster when you need help.
How to Place an Order
The Help Centre walks you through the full ordering process, including:
browsing products and categories
adding items to your cart
reviewing your order before checkout
entering your delivery details correctly
confirming your payment
Clear instructions are provided so you know exactly what information is required and how to avoid common checkout mistakes.
Our goal is to make online ordering easy — even if this is your first time shopping on a digital marketplace.
Tracking Your Shipment
Once your order is placed, tracking your shipment becomes important.
In the Help Centre you will learn:
where to find your tracking number
how to view your order status
what each tracking status means
how to check progress while your item is in transit
Because deliveries in Papua New Guinea can involve multiple transport stages, the Help Centre explains what to expect as your item moves from the supplier to your final delivery point.
Delivery Timeframes
Delivery times can vary depending on:
your location
the supplier’s dispatch time
transport routes and logistics availability
The Help Centre explains:
estimated delivery ranges
how long processing usually takes before dispatch
what factors may cause delays
how you will be notified if there is an update to your delivery
This helps you plan ahead and understand realistic delivery expectations for your area.
Returns and Refunds
We understand that sometimes a product may not meet your expectations.
The Help Centre clearly explains:
when a return is eligible
how to request a return
what information you need to provide
how refunds are processed
how long refunds usually take
Our return and refund process is designed to be fair, transparent and easy to follow.
Account Management
Your Help Centre also supports you in managing your account, including:
updating your contact information
changing your password
managing saved delivery addresses
reviewing previous orders
monitoring your refund requests
This gives you full control over your account without needing to contact support for every small update.
When You Need Extra Help
While our Help Centre covers the most common questions, we understand that some situations are unique.
If you cannot find what you are looking for, our support team is ready to assist you with personalised help.
You can contact us directly through the platform and receive guidance on:
specific orders
delivery concerns
account issues
returns or refunds in progress
Our team is committed to making sure your experience on Invest In Me is smooth, reliable and trustworthy.
Your Trusted Marketplace Partner
Invest In Me is more than just an online store.
We are building a marketplace designed for local realities, local businesses and local customers.
Our Help Centre is part of that commitment — helping you shop with confidence, clarity and peace of mind.
Whether you are new to online shopping or managing regular orders, the Help Centre is always available to guide you through every step of your journey on PNG’s Online Marketplace.